14 day, Returns or replacements, as per UK consumer distance selling law
Returning an item
We offer a 14 day, returns or replacement policy, because we want you to be totally satisfied with your purchase.
If you’re unhappy in any way with your purchase, you can return it for a refund, replacement or credit. You will need to return the item in its original, undamaged/unopened packaging before we process your request.
We will pay for your return postage on a faulty/incorrect item as long as you send it using Royal Mail 2nd class recorded delivery.
Please keep in mind the following:
- Items returned within 14 days but not in their original and undamaged/unopened packaging will incur a 15% charge per package.
- Individual items from a bundle can’t be returned, refunded or exchanged. If you want a refund/credit/exchange for a bundle, all items must be returned to us.